At Puja Darshan, we ship blessed Prasad items (e.g., Vibhuti, Raksha Sutra, dried flowers) after your puja is performed. This policy outlines our shipping process, timelines, and responsibilities. Shipping applies only to pujas including physical Prasad.
1. Shipping Process
- When We Ship: Prasad is prepared and shipped within 2-5 business days after puja completion. You’ll receive email confirmation with tracking details.
- Carriers: We use reputable couriers like India Post, DTDC, or FedEx for domestic/international delivery.
- Packaging: Items are hygienically packed in tamper-evident, eco-friendly materials to preserve sanctity.
2. Shipping Costs
- Domestic (India): Free for standard pujas; additional fees for express (shown at checkout).
- International: Varies by country/weight; calculated at checkout. Customs duties/taxes are your responsibility.
- All costs include handling and insurance up to INR 1,000.
3. Delivery Timelines
- Domestic: 3-7 business days (remote areas: 7-10 days).
- International: 7-15 business days (delays possible due to customs).
- Timelines exclude holidays, force majeure (e.g., strikes, weather).
4. Tracking and Updates
- Track via link in confirmation email.
- If undelivered (wrong address), we reship once at your cost.
5. Restrictions and Liabilities
- Non-Deliverable Areas: We don’t ship to restricted zones (e.g., conflict areas). Full refund if undeliverables.
- Perishable Items: Some Prasad may have short shelf life; consume promptly.
- Liability: We’re not liable for delays/losses by carriers beyond our control. Report issues within 7 days for replacement (per Refund Policy).
- International: Complies with export laws; no prohibited items.
6. Address Changes
Provide accurate shipping address at checkout. Changes post-shipment incur extra fees.
For questions, email support@pujadarshan.com with your order number.